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What Does the Freight and Insurance Cost Cover?
It includes packing, export documentation in New Zealand and sea freight from Auckland to the final port of discharge. It does not cover any Customs duties or charges at receiving end, the cost of local clearing charges and the cost of transport from the port of discharge to the final place of delivery.
What Happens If Your Wine Is Damaged or Has Been Subject to Theft On Arrival?
All shipments are insured so immediate contact should be made with the insurance agent specified in the shipping documents. It is recommended you photograph the damage as evidence. In all cases please advise us of the damage so we are aware of the situation and can help resolve the issue, where possible.
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